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WHY TEAMS CALL US
CS leaders need three things in their CRM rarely delivered out of the box
Standardized onboarding
A repeatable post-sale process with clear milestones.
Automated ticketing
Instant routing and updates so response times stay low.
Customer health scoring
Early risk and expansion signals to act before churn.
SOLUTION
We design and run your operations,
you stay focused on onboarding, retention, and growth.
Onboarding & Handoffs
Make post-sale repeatable from day one.
You get:
- Clear pipeline stages and exit criteria
- Auto-assign tasks the moment a deal closes
- All docs, links, and recordings tied to the contact record
Ticketing & Shared Inbox
Resolve faster, without the scramble.
You get:
- Forms that auto-create and route tickets
- All threads logged to contact and company
Customer Health Scoring
See risks and opportunities early.
What’s included:
- Custom 0–100 scores with signals
- Automated alerts and tasks for at-risk accounts
- Customer Success Workspace for daily work prioritization
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Feedback monitoring
Capture customer sentiment at every stage to improve service.
You get:
- NPS to spot promoters and detractors early
- CES to measure ease across onboarding/support
- CSAT to collect quick feedback via email, chat, or on-page
Reporting
Track success metrics and trends with instant visibility.
What's included:
- Pre-built dashboards – Service Overview, Service Team Performance
- Custom dashboards: Onboarding, Customer Health, Renewals/NRR
- CS metrics—ticket volume, response time, satisfaction
Work with HubSpot experts who talk customer success operations
10 years of experience in translating CS goals into HubSpot solutions. These certificates prove that our guys bring verified skills to your projects.
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Revenue Operation Certified
Certified
Trainer
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Diamond Partner
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Onboarding Accreditation
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Data Integrations Certified
Guided Onboarding Certified
Book a discovery chat with Dominik
Let's talk about HubSpot for your customer success operations.
Book a call
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Ok, got itFrequently Asked Questions
How do you price and scope?
Foundational builds are fixed-scope with clear deliverables. Ongoing improvements optional via a monthly plan. No surprises.
Are we dependent on you long-term?
No. You get documentation, playbooks, and full admin rights. Some clients keep us on light retainer; others run it fully in-house.
How do you keep data clean?
We define what“good data” means, set governance rules, standardize properties, and enforce validation. Clean data in → reliable reports out.
“Built processes and workflows that will save our team boatloads of time.”